Call-Out Charges:
A single call-out fee is applied per visit. This typically ranges from £5 to £15, depending on your distance from our location.

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Treatment Costs:
Our standard treatment fee is £60 per horse or donkey. If your horse has not been seen by James for over 24 months, an additional levy may be applied to cover the extra work required. To avoid this, we recommend maintaining regular visits. British Equine Veterinary Association guidelines advise dental inspections at least every 12 months.

Payment is required on the day. Late payments may incur an additional fee (approximately £5–£10) to cover administrative and credit costs.

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No Inspection Fee:
We do not charge an inspection fee where your horse is already registered with us and no treatment is required. In these cases, you will not be charged for an assessment and advice.

However, if treatment is recommended and declined, we reserve the right to charge an inspection fee. Call-out charges may still apply.

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Wolf Teeth Removal:
Wolf teeth removal is charged at £25 per tooth. A vet must be present to administer sedation, in the interest of your horse’s welfare.

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Emergency Call-Out Charges:
Emergency call-outs, particularly those requested out of hours, may incur a minimum fee of £50. Due to an increase in emergency requests, this policy aligns with standard practice across veterinary services, where call-out fees apply regardless of findings.

Routine dental care every 6–12 months significantly reduces the likelihood of requiring emergency treatment.

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IMPORTANT – Missed Appointment Fees:
A missed appointment fee of £15 per horse will be charged if at least 48 hours’ written notice is not provided prior to your appointment. Cancellations must be sent via email.

We strongly recommend setting reminders (for example, one week and one day before your appointment) to help avoid missed appointments and associated charges.

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Please note: repeated missed appointments or outstanding fees may result in refusal of future bookings.